Support

Make a complaint

Tell us what went wrong. We acknowledge complaints within 3 working days and aim to give you a full written answer within 20 working days.

Tell us what happened

What happens next

We confirm we’ve received your complaint within 3 working days.

Someone who was not involved looks into it and writes to you with our answer, usually within 20 working days.

If we uphold it, we tell you what we are going to do about it. If you are not happy with our answer, you can contact the Dental Complaints Service.